We aim to provide high-quality pet food products. If you are not fully satisfied with your purchase, we’re here to help.

Returns Eligibility

• Items must be unused, in original packaging, and returned within 14 days of receipt.
• Perishable goods (e.g., fresh pet food) are non-returnable unless defective.
• To initiate a return, contact us at orders@yorkshiresfinestpetfood.com with your order details.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 working days to your original payment method.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• We will arrange for a replacement or a full refund, including postage costs.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at orders@yorkshiresfinestpetfood.com.

Return Postage Costs

• Customers are responsible for paying return postage costs unless the item is defective or incorrect.
• We recommend using a trackable postage service.

Non-Returnable Items

• Promotional sale items are non-returnable.
• Any item not in its original condition, damaged, or missing parts not due to our error will not be eligible for a refund.

Cancellations

• Orders can be canceled within 1 hour of purchase for a full refund. After this period, cancellations are not guaranteed as processing begins promptly.

Consumer Rights
This policy complies with the UK Consumer Contracts Regulations 2013, which gives you the right to cancel your order within 14 days of receiving your goods.

Contact Us
For questions related to refunds and returns, contact us at:
Email: orders@yorkshiresfinestpetfood.com 
Phone: 01677 427856